Terms of Service

1. Agreement to terms

By purchasing an audit, using this website, or engaging Persōna's services, you agree to these Terms of Service. If you do not agree, do not use our services.

2. What we provide

Persōna performs digital-exposure audits and, if purchased, ongoing monitoring, using publicly accessible information, information you provide directly, and licensed OSINT, data-broker, breach-database, and dark-web monitoring tools. Every audit is personally reviewed by a senior analyst before delivery.

What we do not do: we do not access any account, device, or system without your explicit authorization; we do not browse dark-web marketplaces directly or purchase stolen data; and we do not guarantee the prevention of future fraud, identity theft, or data breaches. Our service reports on exposure and risk as it exists at the time of the audit — it is not a warranty against future harm.

3. Scope and pricing

• Each audit tier (Essential, Comprehensive, Premier) covers a defined number of names, emails, phones, usernames, and removal submissions, shown on our Services & Pricing page. Requests beyond a tier's defined scope may require an upgrade or separate quote.
• PERSONA Protect requires an active or completed audit as its baseline and is billed separately as a recurring monthly membership.
• Introductory pricing is valid through the date stated on our Services & Pricing page and is subject to change without individual notice after that date; it does not apply retroactively or extend automatically.
• Complex cases (an active safety incident, an unusually long history of past addresses or name changes) may require individual scoping and a separate quote before work begins.

4. Payment

Payment is due at the time of purchase and is processed securely by Stripe. We do not store your full card details.

Refunds

Full refund if requested before your audit enters analyst review. Once an analyst has begun working your case, we're unable to offer a refund, since that time has already been committed on your behalf. Monitoring subscriptions may be canceled at any time, effective at the end of the current billing period — no cancellation fee, no long-term commitment.

5. Your responsibilities

• You confirm that you have the right to request an audit using the identifiers you provide — your own identity, and, where relevant, publicly available information about family members or known associates that the search surfaces
• You agree to provide accurate information during intake
• You understand that the accuracy of automated data sources (breach databases, data-broker listings) can change over time, and that our report reflects a point-in-time snapshot, personally confirmed by an analyst as of the delivery date

6. Delivery and your choice of consultation

Following delivery of your report, if your tier includes a consultation (Comprehensive and Premier), you may choose a live consultation with your analyst or self-paced review with follow-up questions through our Q&A channel or contact form. All tiers may use self-paced review. Standard turnaround times are stated on our Services & Pricing page and begin once you have confirmed the identifiers you are authorizing us to search.

7. Intellectual property

You own the contents of your own report for your personal use. Persōna retains all rights to its audit methodology, report format, branding, and this website. You may not resell, redistribute, or represent our report as your own work product to third parties without our written consent.

8. Limitation of liability

To the maximum extent permitted by law, Persōna's total liability for any claim arising from our services is limited to the amount you paid for the specific engagement giving rise to the claim. Persōna is not liable for indirect, incidental, or consequential damages, including but not limited to losses resulting from identity theft, fraud, or data breaches that occur after your audit is delivered. Our service reports on exposure as it exists at the time of the audit; it is not a guarantee against future harm.

9. Termination

We may decline or discontinue service to anyone for any lawful reason, including suspected fraud, abuse, or misuse of our reports. You may cancel a monitoring subscription at any time as described in Section 4.

10. Governing law

These terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

11. Changes to these terms

We may update these terms from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.

12. Contact us

Questions about these terms can be sent to info@personadigitalsecurity.com.